Terms & Conditions

Payment

Full payment is due at the time of placing your order, unless otherwise specified. Once final proofs, if any, have been sent, your digital signature in the contract (if applicable) will also be due.

Proofs

We cannot take responsibility for any grammatical mistakes that are made by the customer, please double check the name list before sending it! If proofs were sent, we cannot accept returns or process refunds due to errors, regardless of where the error originated. While we take great care to call attention to any errors we may see during the proofing process, final proofing is ultimately the responsibility of the client. Once approved, your products will be made exactly as shown in the final proofs. If designs are approved with proof errors, A Handful Of Letters, LLC takes no responsibility and will not be liable for any resulting cost.

Cancellations

Cancellations will be accepted for a full refund at any point before you sign the contract. After this point, we will start working on your order and we will not be able to cancel or refund your purchase.

Returns & Exchanges

Given the nature of our products and the fact that they're made to order, we currently don't accept returns or exchanges. Please contact us if you have any problems with your order and we will do our best to fix it!

Shipping

We'll do our best to ship items within the promised processing time frame. However, once an order leaves the shop, A Handful Of Letters, LLC cannot be held responsible for any loss or damage to your order as it is fully in the hands of USPS/FedEx/UPS. We cannot take responsibility for shipping time-frames or delays. All shipping times are estimates and are not guaranteed by USPS/UPS/FedEx or A Handful Of Letters, LLC. Please take this in consideration when placing last minute orders!

Copyright

All stationery artwork, designs, and content remain the copyright of A Handful Of Letters, LLC. They may not be reproduced in any form without prior written permission from A Handful Of Letters, LLC. Any improper or illegal use of the artwork, designs or any other intellectual property rights will be pursued.

It is the clients’ responsibility to get permission to reproduce any copyrighted material, which are to be featured in the product. You shall indemnify A Handful Of Letters, LLC on written demand in respect of any third party claims that material provided by you infringes that third party’s copyright. 

A Handful Of Letters, LLC reserves the right to use any product created for you to promote services. If you do not want your personal information to appear in promotional material, you must provide us with a written request at the time of ordering.